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GB-Sys offers Possesses extensive experience delivering the full range of IT services. We possess specific enterprise IT Service Management (ITSM) expertise that minimizes potential risk to your business/processes/infrastructure.
On IT Support contracts at Ft Hood Network Enterprise Center (NEC), Wilford Hall Ambulatory Surgical Center (WHASC), Keesler Medical Center, Seymour-Johnson, and Tyndall Medical Facilities our staff follow Information Technology Service Management (ITSM) and ITIL-aligned policies, processes, best practices, and procedures to provide complete ITV3 Service lifecycle management. Further, our extensive experience supporting military network infrastructure ensures that we understand unique requirements and implementation procedures. We understand your unique network and requirements and implement proven and effective solutions. In addition, we provide:
* ITILv3 Certified Technicians
* Follow ITIL Service Strategy
* Design, Install, Uprade Network Infrastructure
* Primary IT Services: IT Service Desk, Change and Implementation Management, Tier I, II, & III support
* Monitoring of Network Performance and troubleshoot potential issues before they impact the mission
* Documents processes, Complete Trouble Tickets with all relevant information to include points of contact, service completion times, etc.
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