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In today's complex technology environment, organizations can find themselves struggling to support the system they depend on: whether dealing with incidents that have led to network downtime, finding and keeping qualified personnel, or getting a critical printer back up and running. Genesis Business Systems offers flexible, comprehensive service programs that fit the specific needs of your company. Whether it be monitoring your network, maintaining your printers and terminals or managing your data center. We stand ready to assist 24 hours a day, 7 days a week. Our history dates back to 1992 and most of our original clients are still with us today. This is because we take ownership of your information technology problems, regardless of vendor or manufacturer, and manage those problems to resolution. Genesis takes care of your technology needs so you can focus on what's important - your business.
Genesis Business Systems technicians are proficient in supporting the user community in the form of overall maintenance and installation of workstations, printers, fax machines, communication devices, hand-held devices, scanners, CD writers, and other computer peripherals. Our support includes overall configuration, driver management, network setup, troubleshooting, replacement, and end-user training. We will also support upgrades of desktops or peripheral components, including reliable and accurate user file migration to new equipment, as required. We monitor, troubleshoot, and resolve all issues associated with network printers, including server configuration, driver updates, and user connectivity.
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